Products ship using various methods and come either directly from our warehouse or from the manufacturer. These methods will appear in the cart or at checkout before completing an order.

Typically, orders over 100 pounds will ship freight while smaller, lighter packages ship via ground. Becoming familiar with shipping methods helps inform the requirements your order may have for delivery.

"No Signature Required" Freight Deliveries: Please be advised that some freight carriers do not require a signature and will deliver your order without someone present at the time of delivery.

You will receive a shipping notification from the carrier if a delivery appointment is required, or if it will be a “no signature required” drop-shipment with an expected delivery date. Unfortunately, we are unable to alter signature requirements as they are set by the carrier.

Roads (and people for that matter) aren't perfect, and on rare occasions, a package can get bumped. In those cases, it's best to take a picture, refuse the delivery, and record the damage on the driver's bill. Some concealed damage may not be readily apparent, so you should inspect the shipment thoroughly upon receipt. Next, let us know immediately, within two days, so we can make arrangements to get you a replacement as quickly as possible.

Depending on the size, most products weighing more than 100 lbs. ship via semi-truck. We strongly recommend selecting the "Lift-Gate Service" checkbox during checkout if you do not have a loading dock or forklift to unload your shipment off the trailer safely.

Due to liability, trucking companies will not back into residential driveways or move the product from the curb to your doorstep. Please read the section about our "While-Glove Service." 

Short answer is yes.

Some customers live in unique areas or have special circumstances that require extra care to get their products delivered. 

If you require extra delivery assistance, we offer a White-Glove Service upon special request. With White-Glove Service, a mover will transfer your product from the curb to your garage or predetermined place where you need it.

Some reasons to get White-Glove Service include:

• Customers that cannot move or lift heavy packages
• Crated items that require disassembly and uncrating (e.g., riding lawnmower) 
• Placing equipment for installation (e.g., Standby generator, HVAC equipment)
• The road is not accessible by a trailer, e.g., cul-de-sac, steep drive, narrow road, or dirt road
• Remote delivery location

The cost of White-Glove Service depends on the delivery service selected, the size and weight of the equipment, and the delivery location. If your order includes items that are too big for a liftgate, we can offer delivery via flatbed with a forklift, for an extra fee, to most areas. Please contact us for a quote.

We make shipping notifications simple. After you place an order, you will receive an order confirmation email. Your order will remain in PROCESSING status until it is shipped, at which point you will receive a shipping notification email. If you have multiple items on your order, you may receive more than one tracking number as the items may ship separately.

What if I don't get a shipping notification? If you do not receive a shipping notification after the specified processing time but have received an order confirmation email, it means your order is still being processed. If you did not get an order confirmation email, please log into your account and verify your email address on the order. 

What is the difference between processing and shipping times?

Processing time is the amount of time it takes after payment has been verified, for your order to be physically picked, packaged, crated or palletized, wrapped, and loaded out the door onto a carrier's truck. 

Shipping time is how long it takes for the shipping company to deliver your product to you once they have received it from the manufacturer or us. When placing an order, you will see lead times for both processing and shipping for in-stock products.

If an item is shipping directly from the manufacturer, you will see "Factory-Direct," and they will provide lead times. Shipping transit times start once your order leaves our warehouse.

Transit times are usually determined by several factors, like your location, the product's availability, weather conditions, and the shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change.  

What if my product is on backorder?
Not to worry. We use a state-of-the-art, real-time inventory system that checks our warehouse stock and automatically updates our site daily. However, products that are currently listed as back-ordered will display estimated ship times from the manufacturer. You may place your purchase, so you will be on the list to receive it when the product becomes available. You may also elect to be notified when the item is back in stock or select another product. 

Due to regulatory requirements, we cannot ship directly to locations outside the United States, including Canada and U.S. territories. 

For customers residing in the U.S., we can ship to freight forwarders inside the United States. You will be responsible for complying with all relevant laws and regulations and paying all costs associated with the international shipment. 

Some products may not be eligible for shipment to freight forwarders.